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Believers HR

BPO & ITeS

BPO and ITeS hiring, at the pace you scale.

Customer experience, contact centre, back-office and shared-services roles for BPOs, ITeS companies and global capability centres, from freshers to operations leaders.

BPO & ITeS professionals at work

The market

How we recruit in BPO & ITeS

BPO and ITeS hiring runs on two clocks: high-volume batches that must start on a fixed training date, and experienced operations, quality and leadership roles that keep a process profitable. Missing either one costs a client a ramp-up.

We run both. For volume, we plan sourcing by batch, screen for communication and process fit, and track every candidate to day one. For experienced roles, a consultant who knows voice, non-voice and back-office processes assesses team leads, quality, training and workforce management professionals properly.

Customer service associates (voice and non-voice)Team leaders and assistant managersQuality analysts and trainersWorkforce management (WFM)Process and operations managersBack-office, F&A and KPO roles

Looking for a BPO & ITeS role?

New roles in this sector are added regularly. Set an alert or upload your CV and a consultant will contact you when a suitable role opens.

Questions

Frequently asked questions

Do you hire freshers for BPO roles?

Yes. We recruit graduates and freshers for voice and non-voice processes, and assess communication, comprehension and shift readiness before they reach your interview.

Can you fill a training batch by a fixed date?

Yes. We plan sourcing backwards from the batch start date, report daily on pipeline and offers, and keep in touch with selected candidates until they join.

Do you recruit for international processes?

Yes, including US, UK and Australian processes, with the relevant language, accent and night-shift requirements built into screening.

Which cities do you recruit in?

Across Delhi NCR, including Gurugram and Noida, and in Bengaluru, Hyderabad, Pune, Mumbai, Chennai, Kolkata and other cities.

For job seekers

Ready for your next opportunity?

Send us your CV. A consultant who recruits in your field will contact you when a suitable role opens.

For employers

Looking for exceptional talent?

Tell us what you need to achieve. A specialist consultant will come back to you within one business day.